I often hope to erase the annoying image of a bollywood superstar humbly inviting me with folded palms to believe that privilege banking & NRI banking come first to a certain Indian bank. I happen to hold a couple of accounts with this one, so inevitably, their promises have registered over the years. Yet a singular experience with three branches of this popular bank today brought home certain home truths about modern finance vis a vis the regular consumer. I needed to make a wire transfer to a foreign bank, a process that involves complexities that only a bank employee can solve & a process that doesnt neccesarily earn a bank revenue. So what I really got, despite previous phone calls, was a refusal of this service in one branch, a totally lost employee trying haplessly to navigate the serpentine online processeses of an international wire transfer & finally, after a long wait at the third branch, the transfer half done & held up due to lack of functional printers!...
Stories of our lives, lived realities, urban motherhood and unmet ambition. Hope to connect to more people like me who can never find someone like themselves in mainstream discourses. Born cynic with a touch of optimism.